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Shipping Policy

Shipping Policy

Effective Date: 03/31/2025

Thank you for shopping with Verdantis. We aim to provide you with a seamless shopping experience, including fast and reliable shipping. Please read our shipping policy below for details on how we process, ship, and deliver your orders.

1. Order Processing Time

  • All orders are processed within 5 business days, excluding weekends and holidays.

  • Orders placed after 3pm est will be processed on the next business day.

  • We do not process or ship orders on weekends or holidays.

  • You will receive an email notification when your order has been shipped, along with tracking information if applicable.

2. Shipping Methods and Rates

We offer several shipping methods to ensure your order arrives safely and on time. Shipping costs will be calculated at checkout based on the selected shipping method and delivery address.

  • ​   Free Shipping: Available for all domestic orders .

Shipping times may vary based on your location, but we do our best to ensure that your package arrives as quickly as possible.

3. International Shipping

  • We currently offer international shipping to the following countries:  All European Union, Mexica and Canada.

  • International customers may be subject to additional shipping charges, customs fees, and taxes upon delivery. These fees are the responsibility of the customer.

  • Delivery times for international orders may vary and are subject to customs clearance.

4. Order Tracking

Once your order has been shipped, you will receive a tracking number via email (or through your account on our website) to track your package. You can track your order by visiting carrier website and entering your tracking number.

Please note that tracking information may take up to 24 hours to update after your order has been shipped.

5. Shipping Delays

While we make every effort to ensure timely delivery, shipping delays may occur due to factors beyond our control, such as weather conditions, carrier issues, or customs delays (for international shipments). We are not responsible for any delays caused by third-party carriers.

If your order is delayed, please contact us at Support@verdantis.store.com and we will work with the carrier to resolve the issue.

6. Shipping Restrictions

  • We do not ship to P.O. boxes or APO/FPO addresses.

  • Some items may not be eligible for shipping to certain countries or regions due to size, weight, or customs restrictions. If this applies to your order, we will notify you as soon as possible.

  • Certain products may have additional shipping requirements due to their size, weight, or nature. Any additional shipping costs will be displayed during checkout.

7. Lost or Damaged Items

  • We are not responsible for lost or damaged items during transit. However, if you believe your order has been lost or damaged, please contact us immediately, and we will assist you with filing a claim with the carrier.

  • Please inspect your order upon arrival. If your order is damaged or defective, please contact us within 3 business days of receiving your order for assistance.

8. Returns and Exchanges

Please refer to our Returns and Exchanges Policy for detailed information on how to return or exchange items.

9. Contact Us

If you have any questions or concerns regarding our shipping policy, please contact us:

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